![]() ![]() I also purchased the extended warranty to cover the entire purchase. ![]() So I am sad that I purchased this agreement and per all the many complaints I see all over the Internet and this site regarding this company I realized, too late, that they are predatory and am not here to provide a service to consumers. So like I said they did not have to help me here and contractually do not have to honor this agreement but it seems to me that they were more interested in not covering my claim (due to the first question they asked) than providing any sort of customer service. I told them truthfully when it occurred and immediately they told me that they could not cover it since it was over 30 days. The first thing they asked me was when it happened. Now according to the agreement it does say that I have to report these issues to them within 30 days so they contractually do not have to help me but not knowing this I called to report the problem. I had a part break on the sofa a couple months ago but being busy with my wife’s health issues and taking care of a mentally ill older gentlemen full time I had not reported this. I did this in good faith that if something went wrong with it and the extended warranty covered it this company would assist me with fixing the issue. I purchased the warranty to cover a sofa I purchased. I purchased a dining set at in I also purchased the extended warranty to cover the entire purchaseIn late I submitted a claim for my table and chairThe table had issues which I listed on my claim form: awhite spotting on the table from a hot bowl, which the warranty says is covered under article 2…”household heat mark” and bpeeling of the finish which is also listed in article when I called customer service the very first time, before she emailed me the forms, I told her that the white spots occurred that day or the day before, and the peeling I wasn’t sure when it occurred because my table was covered with a table cloth over an extended period of timeshe said ok and sent me the forms, which I completed and sent along together with pictures of the tableI get an email back from them maybe a week later that my claim was deniedwe called to find out why and they said the peeling was over timeso we asked what about the white spots, and she said she would send in the claim for reconsideringwe got a voicemail that claim was still deniedno explanation for the coverage of the white spots were reported right after it happenedjust denied plain and simpleas if they are looking for any reason, valid or invalid to deny a claim even if part of it was 100% according to their guidelines as for the peeling, there is obviously something wrong with the craftsmanship of the table if it could just have peeling spots and discoloring on various spotsI didn’t know I was purchasing a $disposable table, or a $warranty which isn’t worth the paper its written on ![]()
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